Cancellation Policy

Last updated: 14/09/2026

Cooling-off period

If you purchased your membership online or by phone, you have a legal right to cancel within 14 days of purchase under the Consumer Contracts Regulations 2013, without giving a reason.

Note on services already used: if you've used the service (e.g. had a consultation) within that 14-day period, [confirm your position — standard practice is a pro-rated charge for services already provided, which should be clearly stated here and matched to what happens operationally].

Cancelling your annual membership

  • You can cancel your membership at any time; cancellation will take effect from your next renewal date, and you'll retain access until then.
  • To cancel, call us on 0330 520 0089.
  • We don't offer refunds for the unused portion of a current membership year outside the 14-day cooling-off period, except where required by law.

Cancelling Holiday Cover

Holiday Cover is a one-off, fixed-term purchase (30 days). [Confirm cancellation/refund terms — e.g. whether it's refundable if cancelled before the cover period starts, and non-refundable once active.]

Business plans

Cancellation terms for SME/business packages may differ and will be set out in your business agreement. [Confirm notice period for team/business cancellations.]

How refunds are processed

Where a refund is due, it will be paid to your original payment method within [X working days].

Contact us to cancel

  • Phone (24/7): 0330 520 0089
  • Post: Rock Centre, 27-31 Lichfield Street, Walsall, West Midlands, WS1 1TJ, United Kingdom