How it works

Join in three minutes.
Use it the same night.

No app to download, no account to remember. A phone number and a membership number is all it takes.

Choose your plan and join online
Takes about three minutes. Card or direct debit. You'll need names and dates of birth for anyone else on the plan. No medical questions at any point.
Your welcome pack arrives
By email, immediately. It contains your membership number, the 24/7 booking line, and a wallet card you can save to your phone. Cover starts straight away.
Call the booking line
Tell the operator which you'd prefer. Video appointments come with a secure link sent by text or email. Video is best when something needs to be seen.
The GP calls you back
Within our published service window. Consultations typically run around ten minutes but continue as long as clinically necessary.
You get an outcome
Advice and reassurance, a diagnosis, a medication prescription, a referral letter, or a recommendation to be seen in person by your own GP. Calls are recorded for audit and quality.
Follow-up if you need it
Call again the same day if things change. There is no charge and no limit. Unlimited means unlimited.

Need help

Call the member line.

Members can call any time. Our team will help with the next step.

This is not an emergency service.

If someone is seriously unwell or you believe their life is at risk, call 999. For urgent advice, call NHS 111.

Your first 24 hours as a member
Save the booking number to your phone, add the wallet card, and forward the welcome email to anyone else on your plan so they can use it too.
What to have ready before you call
Your membership number, a list of current medication, any allergies, and a rough timeline of symptoms. This one panel measurably improves consultation quality.
Using it for your children
A parent or guardian should be present for a child's consultation.

Private GP care, made simple

When you need a GP, Call 0330 520 0089.