FAQs

Everything people ask before joining

If your question isn't here, call the line — it's answered around the clock.

  • Fully qualified UK GPs
  • GMC-registered UK GPs
  • Your data kept private and secure

Joining & cover

  • No. You stay registered with your NHS surgery. This service sits alongside your NHS care and there is no de-registration at any point.

  • You, your partner and your dependent children.

  • No. There are no medical questions in the join flow.

  • No.

  • Cover starts on joining.

  • Yes, plans can be changed mid-term.

Using the service

  • Within our published service window.

  • Yes. Trained UK-based operators answer the booking line at all hours, including bank holidays and Christmas Day.

  • Typically around ten minutes, and as long as is clinically necessary.

  • Yes you choose at the point of booking.

  • As often as you genuinely need to. There is no cap.

  • Yes, on a family plan. A parent or guardian should be present.

  • Yes. The service is available wherever you are.

  • Yes, for audit and quality purposes, and handled under our privacy notice.

Clinical

  • Most things you'd take to your own surgery: infections, skin complaints, digestive problems, pain, mental health, contraception, children's illnesses, menopause and medication queries.

  • They cannot examine you physically, order NHS tests or scans, prescribe controlled drugs, or issue NHS prescriptions.

  • Every GP is GMC-registered and practising in the UK.

  • With your consent, a record can be sent to your NHS practice so your history stays joined up.

  • Yes you will get a fit note or sick note.

  • Yes an open referral letter for private consultant care.

Prescriptions

  • Yes, where clinically appropriate, as a medical prescription issued electronically. The cost of the medication will be charged to you and paid online if you decide to proceed and generally this will be less than the standard prescription charge.

  • Medication, dispensing and delivery are charged separately at the point of order.

  • Tell the GP at the point of prescribing.

  • Yes you will get it.

  • Remote prescribing of controlled drugs is restricted for patient safety and regulatory reasons.

Billing & cancellation

  • See the pricing page for plans. Everything listed is included in the annual price.

  • No per-call charges. Medication and dispensing are charged separately.

  • No, it's one-off and yearly.

  • You have 14 days from purchase to cancel in full under the Consumer Contracts Regulations 2013.

  • Yes, annually, and we notify you before renewal.

For employers

  • Per employee, per year, banded by headcount, on one invoice.

  • Days rather than months. Exact working-day Mon-Friday.

  • Anonymised utilisation reporting you can present at budget time.

  • Yes family cover is what drives take-up.

  • Generally a P11D consideration. We do not give tax advice — please take your own.

  • Joiners during the year are automatically included and can be issued with access instructions at no cost. At renewal, the renewal price for the following year will be based on the number of employees on the payroll at renewal. There will be no retrospective charge for new employees taken on since the last purchase/renewal, and no refund for any leavers during the previous period.