247 GP Direct Ltd – Online GP Membership Service
These Terms and Conditions ("Terms") govern your use of the online private medical membership service ("Service") provided by 247 GP Direct Ltd ("we", "us", "our").
By purchasing a membership and using the Service, you ("Member", "you", "your") agree to be bound by these Terms. Please read them carefully before completing your purchase.
In these Terms:
3.1 We are an independent company. We are not a medical practice, healthcare provider, or clinical service.
3.2 Our role is strictly to introduce you to a network of qualified GPs and to facilitate the technological platform through which you may consult with them.
3.3 We do not provide medical advice, diagnosis, treatment, or prescriptions ourselves. All medical advice, diagnosis, and treatment are provided solely by the GPs with whom you consult. The GPs are independent practitioners and are solely responsible for the clinical advice they provide.
3.4 We do not employ the GPs, nor do we control or direct their clinical judgment. We simply provide the platform and membership infrastructure that connects you to them.
3.5 By purchasing a Membership, you acknowledge and agree that any medical advice received is provided by the GP and not by the Company. You further acknowledge that we are not liable for any clinical decisions, advice, or actions taken by the GP.
4.1 The Service provides Members with access to a network of GPs for online consultations via voice call and video call. Consultations are intended for non-emergency medical advice and general health concerns.
4.2 The Service is available 24 hours a day, 7 days a week, 365 days a year, subject to GP availability and technical limitations.
4.3 The Service does not include:
4.4 The Service is not a substitute for NHS emergency services. In a medical emergency, you must call 999 immediately. For urgent but non-emergency NHS advice, call 111.
4.5 The Service is private and is not funded by the NHS. It does not replace your entitlement to NHS care.
5.1 Membership is available to individuals aged 18 and over. Minors may be included as dependents at our discretion and subject to additional terms.
5.2 Membership is personal and non-transferable. You may not share your login credentials or allow others to use your Membership.
5.3 You must provide accurate, current, and complete information during registration and keep your account details updated.
5.4 We reserve the right to refuse or terminate Membership at our discretion, particularly in cases of misuse, abuse, or breach of these Terms.
6.1 All payments are made online via our secure payment gateway. We accept payment by credit card, debit card, and such other methods as we may advertise from time to time.
6.2 The Subscription Fee is payable annually in advance. The fee covers a 12-month membership period.
6.3 All fees are quoted in GBP (£) and are inclusive of VAT where applicable.
6.4 Payment must be made in full before Activation. We do not offer partial payments, instalments, or pay-as-you-go options unless expressly stated otherwise.
6.5 We reserve the right to change the Subscription Fee for future renewal periods. We will provide reasonable notice of any increase before your renewal date.
7.1 Upon successful receipt of your payment, your Membership will be activated within 24 hours.
7.2 You will receive a confirmation email containing your login details and instructions on how to access the Service.
7.3 Access to the Service is granted for the duration of your annual Membership, commencing on the date of Activation.
7.4 You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
7.5 We reserve the right to suspend or terminate access if we suspect unauthorised use, fraud, or breach of these Terms.
8.1 Cancellation: You may cancel your Membership at any time, but cancellation will only take effect at the end of your current annual subscription period. You will continue to have access to the Service until the expiry of your then-current Membership term.
8.2 Notice Period: To cancel, you must notify us in writing at least 30 days before your renewal date. You may do so by emailing support@247gpdirect.co.uk or by logging into your account and following the cancellation process.
8.3 If you cancel, your Membership will not renew, and you will not be charged for the following year. However, no refund will be issued for the remaining portion of your current term.
8.4 Renewal: Unless you cancel in accordance with clause 8.2, your Membership will automatically renew for a further 12-month period, and the Subscription Fee for the next year will be charged to your payment method on file.
8.5 We will send you a reminder before your renewal date to give you the opportunity to cancel if you do not wish to renew.
8.6 If you wish to cancel but miss the 30-day notice period, your Membership will renew, and you will be bound for another 12 months. You may then cancel for the following year.
9.1 We do not provide medical advice. The Company is not a healthcare provider. All medical advice, diagnoses, and treatment recommendations are provided by the independent GPs.
9.2 The Service is not intended for medical emergencies. If you are experiencing a medical emergency, call 999 immediately.
9.3 For urgent but non-life-threatening medical concerns, you should call 111 or seek advice from NHS 111 Online.
9.4 You should always seek the advice of a qualified healthcare professional regarding any medical condition. Never disregard professional medical advice or delay seeking it because of information obtained through the Service.
9.5 The GPs are solely responsible for the clinical advice they provide. We make no warranties or representations regarding the accuracy, completeness, or suitability of any advice given by a GP.
10.1 To the fullest extent permitted by law, we exclude all liability for any loss, damage, injury, or distress arising from:
10.2 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
10.3 Our total liability to you for any claim arising out of or in connection with these Terms shall not exceed the amount of the Subscription Fee paid by you for the current membership year.
11.1 We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
11.2 We will collect, use, and store your personal data in accordance with our Privacy Policy, which is available on our website.
11.3 By using the Service, you consent to the collection and processing of your personal data as described in our Privacy Policy.
11.4 The GPs may also collect and process your medical data. They are independent data controllers, and their use of your data is governed by their own privacy notices.
12.1 If you have a complaint about our Service, please contact us or email to complaint@247gpdirect.co.uk.
12.2 If your complaint relates to the clinical advice provided by a GP, we will forward your complaint to the relevant GP or their practice, as they are responsible for their own clinical conduct.
13.1 We reserve the right to update or amend these Terms at any time. We will notify you of any material changes by email or through the Service.
13.2 Your continued use of the Service after any changes constitutes acceptance of the new Terms.
14.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales.
14.2 Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For any questions regarding these Terms, please contact us at:
247 GP Direct Ltd
Rock Centre, 27-31 Lichfield Street, Walsall, West Midlands, WS1 1TJ, United Kingdom
Email: support@247gpdirect.co.uk
Telephone: 0330 520 0089
Website: www.247gpdirect.co.uk
By completing your purchase, you confirm that you have read, understood, and agree to these Terms and Conditions.